The Regional Retail Facilities Partner serves as the operational backbone for a geographic portfolio of cannabis dispensaries. This role is responsible for the seamless functionality, security, and compliance of the physical retail environment. In the cannabis industry, facility management extends far beyond standard maintenance. It is a critical compliance function where a malfunctioning HVAC system can destroy temperature-sensitive inventory, a faulty vault door can halt a day's sales, and a single offline security camera can trigger immediate license suspension. The Partner operates at the intersection of strategic planning, financial management, and rapid-response problem-solving. They ensure that each dispensary not only provides an exceptional customer experience but also functions as a secure, compliant fortress, satisfying a complex web of state and local regulations that govern everything from air quality to video surveillance data retention. This position directly safeguards company assets, protects revenue streams, and enables scalable growth in a highly competitive and regulated market.
The day's agenda begins with a system-wide review of the Computerized Maintenance Management System (CMMS). An urgent work order from a flagship store reports a failure in the security vestibule's door interlocking system. This is a critical compliance issue, as state regulations mandate this feature to control customer entry and exit. The Partner immediately assesses the situation, contacts a pre-vetted, state-licensed security vendor, and authorizes an emergency dispatch. Simultaneously, they inform the District Manager and the Head of Compliance, documenting every step in the CMMS to create an auditable record of the rapid response. This ensures the store can open on time without violating state mandates.
Next, the Partner shifts focus to proactive budget management. They analyze the region's utility spending and flag a 20% increase in electricity consumption at a suburban location. Cross-referencing this with HVAC performance data from the Building Management System (BMS), they diagnose an aging rooftop condenser unit that is operating inefficiently. This proactive problem-solving allows them to schedule a replacement before the unit fails catastrophically during a summer peak, an event that would compromise product integrity and force a store closure. This action demonstrates effective cost control and protects future revenue.
Midday involves managing capital projects. The Partner leads a conference call with architects and contractors for a new store opening. They meticulously review blueprints to ensure that the placement of vaults, security cameras, and point-of-sale terminals aligns perfectly with the state's specific regulatory requirements. They scrutinize the bids for HVAC systems, selecting a vendor that can not only install the equipment but also provide documentation proving its ability to meet stringent odor mitigation ordinances required by the local municipality.
The afternoon is dedicated to vendor performance and scheduling. The Partner reviews the quarterly performance of the regional landscaping and snow removal vendors, ensuring Service Level Agreements (SLAs) for clear and safe entryways have been met. They then finalize the preventative maintenance scheduling for all dispensary safes and vault timers for the upcoming month, coordinating with store managers to minimize disruption to cash handling procedures. The day concludes with updating the regional facilities budget, tracking all expenditures against the forecast, and preparing a report for leadership on the region's operational readiness and compliance posture.
The Regional Retail Facilities Partner has ownership of three critical operational domains:
The Regional Retail Facilities Partner directly influences key business performance metrics through the following mechanisms:
| Impact Area | Strategic Influence |
|---|---|
| Cash | Directly reduces operational expenditures through strategic vendor contracts, energy efficiency programs, and minimizing costly emergency repairs. |
| Profits | Maximizes revenue by ensuring near-100% store uptime, preventing closures due to facility failures or compliance holds. |
| Assets | Protects and extends the lifecycle of high-value capital assets, including HVAC systems, security infrastructure, and physical vaults, safeguarding multi-million dollar investments. |
| Growth | Develops a scalable and compliant facilities management framework that accelerates the timeline for new store openings and ensures consistency across the enterprise. |
| People | Fosters a safe, secure, and comfortable environment for both employees and customers, which reduces workplace accidents, improves morale, and enhances the brand experience. |
| Products | Guarantees the integrity and value of all inventory by maintaining precise environmental controls for temperature and humidity, preventing spoilage and loss. |
| Legal Exposure | Mitigates liability from slip-and-fall incidents, ADA non-compliance lawsuits, and security breaches through diligent maintenance and rigorous adherence to standards. |
| Compliance | Serves as the frontline owner of physical plant compliance, directly ensuring that the company's retail licenses, its most valuable assets, are never jeopardized by facility shortcomings. |
| Regulatory | Acts as a key point of contact for facility-related regulatory inspections, demonstrating operational control and maintaining a positive relationship with state and local authorities. |
Reports To: This position typically reports to the Director of Retail Operations or a Senior Director of Facilities & Real Estate, reflecting its blend of operational support and strategic asset management.
Similar Roles: Professionals in roles such as Multi-Site Facilities Manager, Regional Maintenance Manager, or Retail Facilities Coordinator possess directly comparable skill sets. The scope of this position also aligns with that of a Technical Program Manager in a logistics or operations setting, given the emphasis on system management (CMMS), vendor coordination, and budget oversight across multiple locations.
Works Closely With: This role requires constant collaboration with District Managers, individual Store Managers, the Head of Security, the Compliance Director, and the New Store Opening (NSO) team.
Success in this role is driven by proficiency with specific technology platforms:
Top candidates often transition from industries that demand high standards of operational excellence, security, and customer experience:
The role demands a unique blend of technical and business acumen:
The standards and regulations from these bodies directly shape the daily responsibilities of this role:
| Acronym/Term | Definition |
|---|---|
| ADA | Americans with Disabilities Act. Federal civil rights law that prohibits discrimination against individuals with disabilities and sets standards for accessibility in public accommodations. |
| BMS | Building Management System. A centralized, computer-based system that controls and monitors a building's mechanical and electrical equipment such as ventilation, lighting, and power systems. |
| CAPEX | Capital Expenditure. Funds used by a company to acquire, upgrade, and maintain physical assets such as property, buildings, or equipment. |
| CCTV | Closed-Circuit Television. The use of video cameras to transmit a signal to a specific place, on a limited set of monitors, critical for cannabis retail security. |
| CMMS | Computerized Maintenance Management System. Software that centralizes maintenance information, facilitating the processes of maintenance operations. |
| HVAC | Heating, Ventilation, and Air Conditioning. The technology of indoor and vehicular environmental comfort. |
| NSO | New Store Opening. The cross-functional project of launching a new retail location, from construction to grand opening. |
| OPEX | Operating Expenditure. The ongoing costs for running a product, business, or system, such as repairs, maintenance, and utilities. |
| RFP | Request for Proposal. A business document that announces a project, describes it, and solicits bids from qualified contractors to complete it. |
| SLA | Service Level Agreement. A commitment between a service provider and a client detailing aspects like quality, availability, and responsibilities. |
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